Every booking looks after its own messages, so you're not confirming appointments by hand or chasing people the day before. Here's what goes out, and how to set it to suit you.
What sends on its own
- A confirmation, the moment a booking is made, whether it came from your booking page, your website or the desk.
- A reminder before the visit, by email, and by text on paid plans. You never type either one.
- Change notices. Reschedules and cancellations confirm themselves to the customer, and you're notified through your own settings.
Let customers change their own plans
Every booking email carries the customer's own manage link, where they can reschedule or cancel within the rules you've set. Inside your notice window, the link points them to contact you instead, so last-minute changes always pass through a human.
Bookings the customer made always get their booking emails. Even someone who has unsubscribed from your marketing still receives confirmations and reminders for their own appointments; opting out of offers never strands someone's booking.
Choose email, text, or both
Open Settings → Notifications for a simple grid: for each kind of message, choose email, text or both. Two safeguards are built in:
- News a customer genuinely needs, like a cancellation, always keeps at least one channel on.
- If texts aren't on your plan, anything set to text rides email instead, so nothing quietly stops arriving.
FAQs
Will reminders really cut my no-shows?
For most businesses, yes, and by a lot; most no-shows are simply forgetfulness. For the rest, deposits and card on file add a firmer layer. See Set up deposits to reduce no-shows.
Can I turn reminders off?
You can, in the notifications grid. The one thing you can't switch off entirely is genuinely important news, which always keeps a channel so a customer is never left in the dark about their own appointment.