Your cancellation rules, agreed before they book
Set the window, the fee and what happens after. Customers see it before they confirm, and BeNotely applies it for you.
Free to start, no card needed. Made in Australia.
A cancellation policy that works for you
Start from a preset or write your own. Choose how long before a visit customers can still reschedule or cancel online, and what happens once that window closes.
Customers agree before they book
Your policy is shown on the booking page before they confirm, in the confirmation, and in every reminder. Nobody can say they didn't know.
Charge a fee for late cancellations and no-shows
Choose what a late cancellation and a no-show cost: a percentage of the booking, or a fixed amount. If a card is on file, you charge it in one tap. If a deposit was paid, you keep it.
Reschedules and cancellations, handled online
Every confirmation and reminder links to the customer's booking page. Inside your free window, they reschedule or cancel themselves, and it lands on your calendar straight away.
Everything a booking policy should cover
Set it once. Every booking follows it.
Mark a no-show and the customer gets an email with your terms.
A deposit is kept, or a card on file is charged the fee.
Give a long or costly service its own window and fee.
Marked the wrong booking? Undo it, and any fee is refunded.
They show on the customer's history, so you know who's reliable.
Add anything extra, like what to bring or when to arrive.
None of it works alone
The website fills the calendar, bookings build the customer list, the customer list powers the marketing, and the intelligence reads all of it.
Questions owners ask us
BeNotely's booking policies set how close to their appointment customers can change plans, what happens once that window closes, and what a missed visit costs. Customers agree before they book, and the rules are applied for you.
What counts as a late cancellation?+
A cancellation inside the window you set, such as with less than 24 hours' notice.
Can I waive a fee?+
Yes, always. Charging a fee or keeping a deposit is your call every time.
What does the customer see?+
Your policy on the booking page before they confirm, in their confirmation, and in every reminder, along with a link to change their booking.
Can different services have different rules?+
Yes. Any service can have its own deposit, windows and fees.
How much does it cost?+
There's a real free plan for one person: online bookings, your website and the AI assistant, no card required. Paid plans start at $29 AUD a month for one person taking bookings and from $69 for a team, GST included. Every new account starts with 30 days of everything switched on.
Is there a lock-in contract?+
No. There are no lock-in contracts and you can cancel any time. Your data stays yours.
Set your booking rules once, today
Free for 30 days with everything switched on. No card, no lock-in contracts, and your booking page can be live in minutes.