Your booking page only offers times that pass every rule you've set, and seven of those rules remove slots quietly. If your diary says a time is free but customers can't book it, one of these seven is almost always the reason. Check them in this order.
1. Start time intervals
If your start times are spaced wider than 15 minutes, only times on that spacing are offered. On hourly intervals a free 2:15pm is never shown, because 2:15 isn't on the hour.
Check: Settings, then Booking page, under Start time intervals. See set your start time intervals for what a wider interval costs you.
2. Split hours
A booking has to finish before its set of hours ends, so the last time before a gap is the last one that fits. With a 2-hour service and morning hours ending at 1:30, the last morning time is 11:30.
Check: Settings, then Hours, for the day's sets of hours, and Times customers can book under them to see the times a service gets.
3. Personal hours
A team member with their own hours follows those, not the business week. If Saturday isn't in that person's personal hours, their Saturday won't show, even when the business is open.
Check: open the team member in your dashboard and look at their working hours.
4. Buffer time
If a service has cleanup or reset minutes set, those minutes block the calendar after every booking of it. Customers never see the buffer; they just can't book inside it.
Check: open the service being booked and look at its buffer time.
5. The notice window
If you require a few hours' notice, times inside that window won't show. (How late a customer can reschedule or cancel is a separate setting, your cancellation policy, under Settings, then Policies.)
Check: your booking settings, for how far ahead a booking must be made.
6. Time blocks
Anything you've blocked out on the calendar, like an errand or a one-off appointment, removes those times for that person.
Check: the calendar itself, for a block sitting over the time in question.
7. Rooms and equipment
If a service needs a room or a piece of equipment, a time is offered only when one is free for that service's part of the visit, plus its cleanup time. A room in use by another team member's booking removes the time for everyone.
Check: Services & products, then Resources, for what the service needs, and the calendar for the bookings using it. See Add your rooms and equipment.
Still stuck?
If none of the seven explains it, email us and we'll look at the specific day and service with you. It helps to tell us the date, the service, and which team member you expected to be available.
FAQs
The times bind my customers, but can I still book any time from my calendar?
Yes. These rules shape what the public page offers; they don't limit you. From your calendar you can pick any time, including ones the public page wouldn't show.
Why does a time disappear right as someone is booking it?
Someone else booked it a moment earlier. Availability updates instantly so a slot is never promised twice. See How your customers book.