Your weekly hours say which days you're normally open. Closed dates handle the exceptions: public holidays, a renovation week, your own holiday. On a closed date nobody can book online, whatever anyone's individual hours say, and your calendar shows the day greyed with the reason.
Adding closed dates
In Settings, open Hours. Under Closed dates, choose Add closed dates, give it a short label ("Renovations", "Annual leave") and pick the first and last day. One day or a stretch both work.
Public holidays
Below your closed dates you'll see the upcoming public holidays for your state, already filled in. Nothing is closed for you - plenty of businesses trade on public holidays - so just press "Close this day" on the ones you don't work. The holiday's name becomes the label your customers see.
A couple of holidays are evening-only (Christmas Eve and New Year's Eve in some states, from 6 or 7pm). Those aren't offered as closures; if you close early on them, shorten that day's hours instead.
Our holiday list covers every state and territory and is kept up to date. Local extras like regional show days aren't listed - add them as a normal closed date.
Bookings already on a closed day
If bookings already sit inside the dates you're closing, we show you each one right away: move it to a new time, cancel it, or skip it for now. Cancelling this way never charges the customer, any deposit goes straight back, and the email tells them the business is closed that day. A booking you skip stays on the calendar, on the greyed day, until you deal with it.
What customers see
On your booking page the day shows as closed and can't be picked. If someone asks the assistant "are you open on Good Friday?", it knows the answer.
Booking from your own calendar still works on a closed day - you'll see a gentle warning, but the desk always has the final say.