Booking with you is meant to feel effortless, so a customer never has to call, wait, or make an account. Here's what happens on their side.
They book as a guest
A name and contact details are all it takes. Booking never depends on creating an account or remembering a password. Logging in is optional for them, and only adds conveniences like prefilled details, saved cards and a "my bookings" page.
The choices they make
- Who they see. Each team member has their own calendar and services, so customers can pick their person or take the first available time.
- Several services at once. Booked together, these become one booking, back to back in your Booking order, with one team member, or shared between your team when nobody can take the whole visit. Optional extras are ticked per service.
- Only real times. They only ever see times that are genuinely free, so a slot can't be double-booked.
Picking a day
Customers swipe along a row of dates to choose their day, as far ahead as your Booking range in Settings › Booking page. When your range is 30 days or more, the month above the row, with a calendar icon beside it, opens a calendar a month at a time. Full marks a day that's booked out, which customers can still pick to join the waitlist. Closed marks a day you're closed: a closed date, or a day off in your hours. Picking a day closes the calendar and shows its times. Customers moving their own booking get the same calendar.
Show how busy each day is
Turn on Show how busy each day is in Settings › Booking page, under Booking rules, and each open day in the calendar gets a dot, with a key under the calendar:
- A green dot: plenty of times.
- A light yellow dot: filling fast.
- A dark orange dot: a few left.
It's off until you turn it on, because it tells anyone looking how busy you are. It needs a booking range of 30 days or more, since the calendar does. In the app, it's in More › Settings › Booking page.
The AI booking assistant
On your booking page, customers can type what they want in plain words, like "cut and colour Saturday morning", and get back real times to book. A few things worth knowing:
- It only ever offers your services at your prices in genuinely free slots. It can't invent a service, a price, or a time.
- If it's unsure, it quietly falls back to a simple search, so your booking page never breaks.
- The example suggestions customers see come from your own recent bookings, never from things other people have typed.
Where it sits
The box opens your booking page, with Browse all services one tap below. If your customers would rather see the menu straight away, go to Settings → Booking page → How your booking page opens and pick another arrangement. Tell us what you need last keeps the same page the other way round: Browse all services at the top, with packages and gift cards if you sell them online, then the box and Quick picks underneath. Your menu first lands customers on your services, with the box as a row above the list for anyone who'd rather describe what they want. Menu only takes away the box and Quick picks. You can change it any time.
FAQs
A customer says they were shown a time but couldn't book it. Why?
If two people go for the same slot, the first to confirm gets it and the other is asked to pick again. A slot can never be double-booked, so occasionally that means someone saw a time that was taken a few seconds earlier. That's the protection working as intended.
Can customers reschedule or cancel themselves?
Yes, from the Manage booking link in their confirmation, reminder and rescheduled emails, and in their confirmation SMS, within the windows in your cancellation policy. See Confirmations and reminders.
How does the calendar decide a day's colour?
When Show how busy each day is is on: by how many of the day's times are still free, against the times it offers with nothing booked. More than half free is green, half down to a fifth is light yellow, and under a fifth is dark orange. With Anyone available, a time counts as free when anyone who does the service can take it.
Why is a day in the calendar faded with nothing under it?
It can't be booked for another reason: it's in the past, too soon for your booking notice, past your booking range, or the person they chose, or everyone who does that service, is off that day.
Can I add bookings manually too?
Absolutely. Phone and walk-in bookings take a few seconds to key in from your calendar, and they join the same book as online ones.