A customer with a package doesn't pay at the visits it covers; a session is used instead. Here's how that works from their side and yours.
Three ways a session covers a visit
- At the desk. Whatever way they booked, when you close out the visit the covered service shows Use a session switched on. That's the catch-all: it always works.
- With their package link. Every email about their package carries a Book with your package button. It shows them what's left and takes them to your booking page with the package attached, so the covered service books at $0 with no deposit asked. No account needed.
- Signed in. A customer signed in to their BeNotely account sees "covered by your package" on your booking page and books at $0 in one tap.
What they see
- Their package link page: the package, how many sessions are left, the use-by date, and Book.
- Every receipt from a covered visit: the service at $0.00, "Covered by your package, 3 of 6 left".
- The email when you issue a package, send their link, or update it.
Missed visits and cancellations
Each package carries its own rules, set when you made it and told to the customer when they bought it.
- A missed visit uses a session when the package says so. The no-show dialog reminds you before you mark it, and Undo gives the session back.
- A late cancellation by the customer uses a session only if the package says so; most don't. Cancelled by you, the session always goes back.
- Cancelled inside the free window, the session goes back.
Booked but not yet visited
When a visit is booked against a package, the session is held for it ("4 left, 1 booked"). It's used when the visit is closed out, and returned if the booking is cancelled.