Some customers mean to rebook and simply forget. This automation notices when someone is due back - based on how often they usually come in - and has nothing booked, then offers to send them a friendly note with your booking link.
When it sends
When a regular passes their usual gap between visits with no upcoming booking. Nobody gets it more than once a month, and customers who've drifted for a long time are left to the We miss you note instead - this one is for people still in their rhythm.
Good to know
- The message is yours to edit - "It's been a little while since we saw you…" is just the starting point.
- On Ask first, each suggestion waits on your Today page so you can skip anyone ("she told me she's away this month").