Most no-shows aren't rudeness - life happens. A gentle "no stress, here's a new time" often brings the person back, where silence usually loses them.
When it sends
After an appointment you've marked as a no-show, as long as they haven't already rebooked. Not more than once a month per person.
Good to know
- It starts Off - some businesses prefer to handle no-shows personally, so this one waits for you to switch it on.
- The tone matters: the default message deliberately says "life happens". If you charge no-show fees, this note and the fee do different jobs - the fee protects the money, this protects the relationship.