Many people who cancel mean to book again, then forget. A friendly note a few days later, with a link, makes it easy.
When it sends
The number of days you set after a customer cancels (3 to start), as long as they haven't booked again since. Only cancellations the customer made count, online or by asking you, never a booking you cancelled. Nobody gets it more than once a month.
Good to know
- This automation starts Off, so it waits for you to switch it on.
- Switching it on only reaches recent cancellations, never people who cancelled long ago.
- If you charge a late cancellation fee, the note still goes: the fee protects the money, this protects the relationship.
- It skips anyone who got a Time to rebook or We miss you email in the last 30 days, so nobody gets two invitations back in a row.