The Appointments report

How many appointments you had over any date range, how they went, and how many were booked online versus at the desk.

The Appointments report counts the diary itself. Find it under Reports in the sidebar (owners only).

Pick a date range and you'll see how many appointments were booked for it, how many completed, how many were cancelled or missed, and the share booked online - customers booking themselves on your page or website rather than the desk keying them in. Each figure is compared against the period of the same length before it, a chart shows the diary day by day, and a busiest-times grid shows which weekdays and hours your appointments actually start - darker means busier, and it's the picture to roster from.

The online share is worth watching: every percentage point that moves from the desk to your booking page is time back at the counter.

Export CSV downloads the day-by-day table for the range on screen. For what missed visits cost you, see the No-shows & protection report.

Still need a hand?

Drop us a line any time and someone on our team will help you sort it.

support@benotely.com