BeNotely tells you when something happens that you'd want to know about: a new booking, a cancellation, a deposit paid, a form signed, a customer's SMS reply. How you hear about it is up to you, under My notifications (your name at the top right, then My notifications), or in the BeNotely app under Account › Notifications.
You aren't notified about bookings you make, move or cancel; the rest of the team still hears about them.
Three ways to hear
- The bell. Always on. Every event lands in the list behind the bell, and View all notifications keeps the last 90 days, including the ones you cleared. The badge shows what's new. In the BeNotely app, the bell on every screen shows a dot when something's new; tap it for the last 90 days, and tap a notification to open what it's about.
- Push. In the BeNotely app, every event also arrives on your phone as a notification. Push on this phone, under Account › Notifications, turns it off for that phone only.
- Email. Tick an event and it also arrives at your login email.
- SMS. Tick an event and it's also sent by SMS to the mobile on your team profile. SMS need a mobile there, and are part of the paid plans.
The events
What you see depends on your role. Someone who sees the whole book hears about every booking; a team member hears only about their own.
- Bookings. A new booking is made, moved or cancelled; a deposit is paid online after booking; a card you asked for is saved; a customer signs a form. A deposit paid while booking online comes with the new booking, and one you take in person sends no notification. A card you asked for starts in the bell and the app only: tick its email or SMS to hear that way too.
- Payments. A gift card or package sold online; an invoice paid online; a payment disputed; card payments paused; the cash drawer closed short or over. These go to owners and managers, except card payments paused, which goes to the owner. The cash drawer starts in the bell and the app only, and never tells the person who closed it. Paused card payments always email the owner. Without a business email, disputes do too, because they have deadlines.
- Stock. A product falls to its Low stock at number. A product without one never sends this. A stock count that takes several products low sends one alert naming them.
- SMS replies. A customer replies to an SMS. This goes to everyone who sees the whole book. The email shows their whole reply; to answer, use Send a message on their profile.
An event your business can't get yet shows greyed, with what turns it on: the paid plan, card payments, invoices, or the cash drawer. Your choices for it are kept for the day it does.
Everyone sets their own
Each person on the team chooses for themselves. A manager can see what a teammate hears, on their page in Team, but only that person can change it.
The Monday brief and other emails
Owners and managers can switch the Monday brief on or off here as well: a short email each week with the numbers that matter. The owner alone decides whether BeNotely's own tips and news emails arrive. Confirmations and receipts to your customers aren't notifications and don't live here; see Confirmations and reminders.