Texting is a powerful, personal channel, which is exactly why it comes with clear rules. Here's what's included and how to stay welcome in your customers' inboxes.
What's included
Paid plans include a monthly allowance of text messages (100 on Solo, 250 on Team), used by reminders and waitlist offers, with top-up packs when a busy month needs more. Unused purchased credits carry over.
Texting covers Australian mobiles. A customer with an overseas number still gets everything by email, and your dashboard tells you so rather than pretending a text went out.
STOP means stop
If a customer replies STOP to any text, texts to them stop immediately, everywhere on the platform. Their profile shows it, and their messages ride email instead. This isn't optional; it's how lawful texting works, and it protects your name.
How email consent works
- Marketing email goes only to customers who opted in. The consent box at booking is unticked by default, because consent has to be given, not assumed.
- Every marketing email carries an unsubscribe link that works forever and takes effect instantly.
- Unsubscribing is the customer's own lever. Once someone opts out, only they can opt back in, through their own link. Nobody at your business, and nobody at BeNotely, can flip it back. That protects you legally as much as it protects them.
Booking messages are separate
Confirmations, reminders and change notices for a customer's own appointments always arrive, whatever their marketing preferences. Opting out of offers never breaks someone's booking.
FAQs
A customer unsubscribed by mistake. Can I re-add them?
Only they can, from the same link they used ("start receiving emails again"). Nobody else can, by design, because under Australian law consent has to come from the person. If they give you a genuinely new email address, that address starts fresh.
Why did a big send pause partway?
Occasionally a safety system holds a send if emails start bouncing or being marked as spam at unhealthy rates, to protect everyone's deliverability. The message on screen says what's happening, and we can help you sort the cause.