Every account starts with everything switched on, then lands on a real free plan. Here's how the trial, the plans and billing fit together.
The 30-day trial
Every new account starts with 30 days of the full product, no card asked. A slim bar in your dashboard counts it down for whoever manages billing. When the trial ends, your account lands on the free plan: nothing is deleted, your booking page and website stay live, and the paid features simply lock until you upgrade. Your next visit to the dashboard tells you once, and then a bar says you're on the Free plan until you close it.
What free covers
Online bookings and your full calendar for one person, your customer list, your website on the benotely.com address, the AI booking assistant, a record of every sale, with or without a booking (including your last 30 days of sales history and transactions), and the email side of every notification (confirmations, reminders and the news that matters).
What the paid plans add
- Payments. Deposits, card on file, late-cancellation and no-show fees, receipts, and money older than 30 days: on the free plan a sale's record shows for 30 days, on the Payments page, on the booking and on the customer's profile, and after that only the receipt already sent can be resent. Nothing is deleted; it all reads again the day you upgrade.
- Reports. Sales, services, products, marketing and your online booking page, with any report exportable to a spreadsheet.
- Products and gift cards. Products with stock counted for you, and gift cards sold online and in person.
- Growth and marketing. Discounts, promotions and promo codes, a loyalty program, refer-a-friend rewards, email and SMS campaigns, one-to-one SMS, and the waitlist.
- Your day. BeNotely Intelligence, repeat bookings, rotating rosters, and files uploaded and stored on customer records.
- Your website. Your own domain, website analytics, and tracking for your own Facebook and Google ads.
- Your team. More than one person, each with their own login and role.
Prices (all AUD, including GST):
- Solo $29 a month, one person.
- Team up to 5 people, $69 a month.
- Team up to 10 people, $99 a month.
Website Pro is an add-on for Solo and Team: $20 a month, or $200 a year on annual billing, on the same bill as your plan. It enhances the website every plan includes with advanced builder features. See Website Pro.
Paying annually costs ten months. Team plans include 150 SMS credits a month, Solo 50; an SMS up to 160 characters is one credit. See SMS credits for what an SMS costs and how you're charged. Larger teams are arranged directly.
Card processing fees
No commission on your bookings. When customers pay online, the card fee is Stripe's: 1.65% + 30c per payment on an Australian card and 3.5% + 30c on an international card. BeNotely adds nothing, and the rest lands in your own bank account. Cash and your own card machine don't go through BeNotely, so no fee from us applies.
Upgrade, downgrade or leave
- Upgrade from any locked feature, from the Upgrade button at the top of your dashboard (under More on a phone), or from Settings → Billing. It applies the moment you pay, and a mid-cycle change is prorated fairly.
- Switch to annual billing from the Upgrade page: pick Annual, then Switch to annual on your plan. It applies the moment you pay. Your year starts that day, and the unused part of your month comes off the payment.
- Add Website Pro in Settings → Billing, or from the website editor when you publish. You pay for the rest of your billing period straight away, and Remove from plan keeps it until your renewal.
- Your payments are listed in Settings → Billing, under Billing history: every plan payment and every SMS credit pack, each with its receipt.
- Downgrades keep everything until the end of what you've paid for, then land automatically.
- No lock-in contracts. Cancel any time, your data stays yours, and you can export your customer list whenever you like.
If a payment doesn't go through
If we can't take your plan's payment, we email you and let you know in your notifications, and on your phone if you use the BeNotely app. A red bar also shows across your dashboard. Your plan keeps working while we try again.
- To pay with a different card, add it in Settings → Billing and make it your primary card. We take the payment straight away.
- A week later, if it still isn't paid, we remind you once more.
- If it isn't paid within two weeks, your account moves to the free plan. Nothing is deleted, and choosing a plan switches the paid features back on.
What a downgrade never touches
- Nothing is deleted. Settings, team members, drafts, credits and history all wait for you.
- Money mid-flight is safe. Deposits already taken stay refundable, and cards already on file can still be charged for their booking.
- Extra team members aren't removed; they just stop being bookable online until your plan covers them again.
- Your customer-facing pages never look broken. Paid features are simply absent, never shown locked to customers.
FAQs
Will I be charged automatically when the trial ends?
No. If you don't choose a paid plan, your account lands on the free plan. You're only ever charged when you decide to upgrade.
I chose a plan on your pricing page but my account doesn't show it.
That pick is just a reminder to preselect your plan at upgrade; it never charges you, and everyone's trial is the same. You'll confirm the plan (and pay) from the Upgrade page when you're ready.
What happens to my SMS credits if I downgrade?
They stay on your account and are available again when you move back to a paid plan.