Move or cancel up to 24 hours before your visit at no cost, through the link in your confirmation email. Inside 24 hours, half the visit's price is charged, and the full price if you don't come.

If you're running late, call the studio. Mila will fit in as much of your visit as she can without making the next client wait.

New colour clients need a patch test at least 48 hours before their first colour.